Insurance policy audits are
conducted yearly for all
businesses.
Preparing for the audit can make the
difference between a 'bad audit'
experience or a good one. Avoid the
potential stress, lost productiviey,
increased premiums or
possible policy
cancellations by
preparing for your audit.
What is an
insurance audit?
Policies are
audited to ensure that the
premium charged by the
insurance company reflects their actual exposure, which was
estimated at policy
inception.
Insurance audits are
performed by
employees of the
insurance company or
independent auditors hired by the
insurance company; in some cases forms will be sent to the
business for a 'self audit'
process.
In all cases, the
business must
prepare information and
utilize the time of its
employees to
respond to the audit. The level of
personnel required varies based on the
company's size.
Personnel required might
include the Office Manager,
Accounting Manager,
Controller or
external CPAs.
Data is
collected and
provided to the
insurance auditor by the
company personnel.
What is the
auditor looking for?
Insurance companies audit
certain Liability policies and ALL
Workers' Compensation policies. The audits
collect exposure information estimated when the policy was
written and
compares it to the
actuals.
This data is then used for
determining and
adjusting premium amounts.
Information typically (though not exclusively)
required includes the following:
*
Liability Policies
Ø Gross
company sales
Ø
Independent contractor costs (
insured and uninsured)
Ø
Payroll for
certain types of exposures
*
Workers' Compensation Policies
Ø Actual
employee payroll
Ø Cost of
independent contractors if no
certificate or proof of other
coverage is provided
This
information may be in the form of
payroll records,
Federal Form 941,
Financial Statements, Check
Registers and
Certificates of
Insurance from contractors/
vendors.
A
company's use of
contractors can be
determined by
information disclosed in the
financials or check
register. Contractors/
Vendors that do not have valid
insurance certificates proving independent coverage will be added to the
company's exposure totals. Not only do the
possibly uninsured contractors/
vendors increase a
company's exposure to loss, they can also cause
significant increases in their
premiums.
What makes for a 'good audit'
experience?
The main
requirement for a 'good audit'
experience is having all the
information requested readily available for the
auditor when they arrive on the
premises.
This
includes easy access to
contractor certificates of
insurance demonstrating that the
coverage is
current and meets
required limit levels. The
upfront preparation and
organization by the
company can
prevent ongoing audit
responses and
adjustments later on.
Another 'good audit'
experience is no
surprises such as large
premium adjustments,
amounts due or
returns after the audit is
complete.
What makes for a 'bad audit'
experience?
If the
company cannot
readily access the
requested data, a
variety of
unwanted events can occur including:
Ø
Excessive waste of time for the
auditor and
company personnel
Ø
Company (Policy holder) gets a bill for a large
additional premium for the audit period and next period
Ø
Company must
immediately contact contractors requesting certificates and
forward to
auditor for
premium adjustments,
requiring significant time for both
parties.
What are the
potential consequences of a bad audit?
The
results of a bad audit can be severe,
especially if the audit
resulted in
additional premiums.
Policies may be
cancelled due to
non-payment of the
additional premium or for
non-cooperation in the audit
process. The
company could have their credit
affected. Staff will need to
dedicate additional time to
correct or adjust audit discrepancies,
resulting in lost
productivity and a
disruption of the work
routine.
An
insurance company could cancel the easy 'self audit'
process and insist on 'in
person' audits.
How do you avoid a 'bad audit'
experience?
Two words - be
prepared.
Understand what is
auditable and what the audits are based on. Have the
requested financial information available for the
auditor.
Present up-to-date insurance certificates for all
vendors and
contractors indicating limits meet
requirements and
coverage dates are
current. Be sure the
certificates are
tracked and kept up to date. The best way to manage
contractor certificates is by
maintaining an
automated certificate tracking system that
provides policy
expiration notices and allows you to attach images of the
certificate for quick access during the audit,
helping to avoid
unnecessary adjustments to the
premium.
Automated systems -
notably insurance and vendor
tracking software - are
available on the market to help in this
process.
To
survive your
insurance audit, make sure you know what the
auditor wants in advance,
collect and
organize the
information and be ready to find
additional data
quickly.
Avoid the
pitfalls and
surprises of the 'bad audit'
experience!
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